About these terms
These terms apply to the Table Wave website and provide the general basis for event enquiries and services. A confirmed booking also includes the written proposal or agreement accepted for that event. Please review that document carefully: it identifies the actual scope, price, payment arrangements and event-specific conditions.
Table Wave’s contact address is Office 13, 526 Victoria Street, Hamilton Central, Hamilton 3204, New Zealand. You can reach us at [email protected] or +64 7 007 5628.
Enquiries and booking confirmation
Sending an enquiry, discussing ideas or receiving indicative pricing does not reserve a date or create a confirmed booking. Availability and suitability are assessed for the proposed date, location, group and scope. A booking is confirmed only when the acceptance requirements in the written proposal have been met, including any agreed payment requirement.
Please provide accurate contact and event information. If a date, guest count, location or important requirement changes, tell us promptly so we can review the effect on availability, planning and price.
Scope of service
Table Wave organises casino-inspired and other themed events for groups of up to 40 guests, with an event programme of up to six hours. The proposal specifies planning, hosting, equipment, styling, production and coordination included for your event. Setup and pack-down access are agreed separately from guest programme time.
Items such as venue hire, catering, drinks, photography, filming, specialist technical services, custom fabrication and travel are included only where expressly listed. Descriptions and styling images on the website illustrate possible directions and do not promise that every pictured item is supplied.
The service’s age and participation requirements are explained in Responsible Themed Entertainment. The client must communicate the agreed event requirements to invitees and the venue.
Prices and payment
Website prices are indicative figures in NZD for the starting packages shown. Your written quote confirms the total price, any GST and the services included before you book.
Any deposit, staged payment, due date or payment method will be stated in the booking agreement. These website terms do not impose an additional universal deposit percentage, late fee or cancellation charge. Please contact us before a payment due date if there is a problem that needs to be discussed.
Changes, cancellation and rescheduling
Request changes in writing as soon as possible. A change to date, location, guest numbers, duration or production may affect staff, equipment, suppliers and price. We will explain material implications and seek agreement before proceeding with an amended scope.
The proposal or booking agreement sets out any cancellation and rescheduling arrangements, including how committed third-party costs are treated. Any charge must be consistent with the agreement and applicable law. There is no automatic right to a particular replacement date; availability must be checked.
If Table Wave cannot provide an agreed service, we will contact you promptly to discuss lawful and reasonable options, which may include an agreed alternative, rescheduling or an appropriate refund. Nothing in a booking condition removes remedies available under applicable New Zealand consumer law.
Venue and client responsibilities
The client must arrange a suitable venue unless venue arrangements are expressly included. Provide accurate information about access, loading, stairs, lifts, power, floor space, sound limits, operating hours and any supplier rules. Necessary venue permissions must be in place before setup.
Outdoor events need an agreed weather alternative and a clear decision process. Tell us about practical access or participation needs early enough to assess suitable arrangements. The client should nominate a contact who can make event-day decisions and coordinate with venue staff or other suppliers.
Alcohol, if separately arranged, must be supplied and managed through an appropriately authorised provider or venue under the requirements that apply. Table Wave does not represent through this website that it holds an alcohol licence or provides alcohol as part of the standard service.
Conduct and safety
Guests must follow reasonable venue and event instructions and treat people and equipment with care. We may pause or stop an activity where reasonably necessary to address unsafe, abusive or materially disruptive conduct, or a condition that makes delivery unsafe. We will discuss practical next steps with the nominated client contact where possible.
Any proposed charge for damage or additional work must have a proper basis, be explained and be consistent with the agreement and applicable law. Normal use does not by itself justify an undisclosed charge.
Content, branding and photographs
You are responsible for the accuracy of content you supply, including names, award decisions, product claims and company information. You must have permission to use supplied logos, images and other material. Approval deadlines and any custom production work are agreed in the event plan.
Photography and filming are included only if stated. Any use of identifiable guest images for Table Wave’s promotional purposes requires an appropriate lawful basis and suitable communication or permission. Website styling imagery should not be read as evidence of a particular past client event.
Consumer rights and responsibility
Services must meet the standards required by applicable law, including the Consumer Guarantees Act 1993 where it applies. The Fair Trading Act 1986 prohibits misleading conduct and false representations. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
These general terms do not attempt to contract out of the Consumer Guarantees Act for business customers. Any legally permitted business-to-business arrangement would need to be expressly agreed in writing and meet the applicable legal requirements. Responsibility for loss or a service problem is assessed under the agreement and New Zealand law, rather than an automatic blanket exclusion.
Complaints and governing law
If something is wrong, contact us promptly with the booking details, what happened and the outcome you are seeking. We will review the concern and discuss a practical response. You may seek independent advice or use available New Zealand dispute-resolution channels.
These terms are governed by New Zealand law. The applicable New Zealand courts and other competent dispute-resolution bodies may consider disputes, without limiting any mandatory rights or jurisdiction available to a consumer.